1. Purchase cancellation
Our products are delicious and you will not want to give it back. But, in case you need to, all the exchanges or returns must be informed to through the contacts: +555543225-2987 / [email protected] . The deadline for cancellation is 7 days after receipt of the order in accordance with current legislation.
2. Damaged delivery
We value perfection. However, in case of your delivery been damaged, please refuse it upon delivery and inform us through the contacts: +555543225-2987 / [email protected] . We request that you send us photographs to check it, and so that we can improve our contract with the transport companies. Our customers can tell us if they want to receive again their order or would prefer to receive a refund. In case of a new delivery, the delivery time is the same as the first one, counting from the acceptance of the complaint by the store.
When receiving your order, please check at the time of receipt of the order that the merchandise matches exactly what was requested in your order. In case of discrepancy, the deadline for requesting an exchange of products is 7 calendar days after receipt of the order. As soon as the merchandise returns to the store, you will be contacted to inform you the new delivery or refund deadlines.
4. Product unfit for consumption
We value the quality of our products. However, as it is a food item and there is a delivery process involved, we ask that if you receive a product that is unfit for consumption, please contact us within the exchange period so we can evaluate and resolve the situation appropriately.
5. Shipping policy
Shipping is calculated considering the weight and volume of the selected items, and also the delivery region.
6. Delivery time
Our delivery period starts from the date of order payment confirmation sent to your registration email. There may be a difference of up to 7 (seven) days in delivery, considering logistics and adverse or unforeseen situations.