Return and Exchange Policy
1. Withdrawal from purchase
Our products are delicious and you won't want to return them. However, if necessary, any incidents involving the exchange or return of an item must be reported to Negro Doce at (54) 3225-2987 / ana@negrodoce.com. The deadline for cancellation is 7 calendar days after receipt of the order, in accordance with current legislation.
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2. Damaged or broken delivery
We value perfection. However, if your merchandise has damaged or broken packaging, please refuse it at the time of delivery and inform us by contacting (5554) 3225-2987 / ana@negrodoce.com. We ask that you send us photographs of it for checking and so that we can improve our contract with the transport companies. The customer can also inform us if they are interested in receiving their order again or if they would prefer a refund. In the event of the products being sent back, the delivery time is the same as that stated on the order, counted from the moment the store accepts the claim.
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3. Product exchange
When you receive your order, check upon receipt that the goods are exactly as requested in your order. In the event of a discrepancy, the deadline for requesting an exchange is 7 calendar days after receipt of the order. As soon as the goods are returned to the store, we will contact you to inform you of the new delivery or refund deadlines.
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4. Product unfit for consumption
We value the quality of our products. However, as this is a food item and there is movement, we ask that if you receive a product that is unfit for consumption, you contact us within the exchange period so that we can assess and resolve the situation.
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5. Shipping Policy
Shipping is calculated according to the weight and volume of the items selected, as well as the delivery region.
6. Delivery time
The delivery period starts from the date of confirmation of payment of the order, sent to your registration e-mail.There may be a divergence of up to 7 (seven) days in delivery considering logistics and adverse and unforeseen situations.